Last updated: July 23, 2026
Shook Enterprises LLC, doing business as Broadway Auto Care (“Broadway Auto Care,” “we,” “us,” or “our”) respects your privacy. This draft explains how Broadway Auto Care handles information connected with this website, appointments, vehicle service, communications, payments, and employment inquiries.
Information we collect
- Contact details, such as your name, email address, telephone number, and mailing address.
- Vehicle, appointment, inspection, estimate, repair, warranty, and service-history information.
- Messages, photos, videos, approvals, review responses, and other communications you send or receive in connection with service.
- Payment-related information. Payment links may be delivered by text or email and payment information is processed by the payment provider; Broadway Auto Care does not need to receive your complete payment-card number.
- Employment information, such as an application, résumé, qualifications, and work history.
- Basic website and device information that may be processed when optional analytics is allowed.
How we use information
- To schedule and automatically confirm appointment requests, communicate about your visit, and provide automotive services.
- To prepare inspections and estimates, obtain repair authorization, complete repairs, provide records, and support warranty questions.
- To send booking confirmations, service reminders, promotional emails or texts, review requests, and customer follow-ups, subject to applicable choices and opt-out rights.
- To deliver payment links, maintain business and vehicle-service records, respond to questions, and protect the security and integrity of our operations.
- To evaluate employment applicants and comply with legal obligations.
Tekmetric and other service providers
Broadway Auto Care uses Tekmetric for online booking, appointment confirmations, reminders, promotional communications, review requests, follow-ups, and related shop-management functions. When you open or use Tekmetric features, information may be collected and processed through Tekmetric’s systems. Tekmetric is a separate service provider with its own Privacy Policy and Terms of Service. Tekmetric does not perform your vehicle repairs, and Broadway Auto Care’s service terms remain separate from Tekmetric’s platform terms.
We may also use hosting, website, communications, payment-processing, professional, security, and legal service providers. We may disclose information when reasonably necessary to provide requested services, protect rights or safety, complete a business transaction, or comply with law.
Website analytics and cookies
The website is designed to request permission before optional Matomo analytics is allowed. A first-party cookie records “Allow analytics” or “Necessary only” for up to 180 days so the website can remember your choice. If analytics is allowed, Matomo may process device, browser, approximate network, referral, page-view, and interaction information according to the website’s configured Matomo settings. You can reopen Cookie settings and change your choice at any time.
Website administrator review before publication: verify and document the live Matomo cookie configuration, IP-anonymization setting, and analytics retention period.
Retention
Broadway Auto Care currently retains customer and vehicle service records, appointment and booking information, and customer communications indefinitely for service-history, warranty, operational, and legal purposes. Employment applications and résumés are generally retained for 12 months. We may retain information longer when required by law, needed to resolve a dispute, or reasonably necessary to protect legal rights.
Your choices
You may ask about, correct, or request deletion of personal information by contacting us. Some records may need to be retained for service, warranty, accounting, safety, fraud-prevention, or legal reasons. Promotional text messages and emails may also include instructions for opting out; opting out of promotions does not prevent necessary service or appointment communications.
Security, children, and policy changes
We use reasonable administrative, technical, and physical safeguards, but no website, transmission, or storage method is completely secure. This website is intended for vehicle owners and service customers and is not directed to children under 13. We may update this policy from time to time by posting a revised version and updating the date above.
Contact
Broadway Auto Care: josh@broadwayautocarelc.com