Last updated: July 23, 2026
These Website Terms & Service Policies (“Terms”) apply to this website and summarize key service terms of Shook Enterprises LLC, doing business as Broadway Auto Care (“Broadway Auto Care,” “we,” “us,” or “our”). Repair orders, estimates, invoices, warranties, and signed authorizations may contain additional or more specific terms. If those documents conflict with these website Terms, the signed service document controls for that transaction.
Appointments and communications
An online appointment request is confirmed automatically when the booking system accepts it. Appointment timing may still need to change because of shop capacity, parts availability, vehicle condition, weather, or other circumstances. We will contact you if a change is needed. You are responsible for providing accurate contact and vehicle information.
Estimates, authorization, and additional work
We will not perform additional work without your approval. Estimates are based on the information and vehicle condition reasonably available when prepared and may change if inspection or disassembly reveals additional needs. Approval may be provided in writing, electronically, by text, by telephone, or through an authorized service platform, as permitted by law.
Payment and pickup
Payment is due when repairs are complete. Payment links may be delivered by text or email and processed through a third-party payment service. By signing an invoice or otherwise accepting the completed vehicle, you agree that the authorized work has been completed satisfactorily, subject to applicable warranty rights.
Warranty
Broadway Auto Care’s labor warranty is 12 months or 12,000 miles, whichever occurs first, beginning on the vehicle pickup date. Parts are covered by the applicable manufacturer warranty. Warranty coverage is subject to the repair order or invoice, proper vehicle operation and maintenance, and any exclusions stated by the manufacturer or permitted by law.
Vehicles, personal property, and storage
To the fullest extent permitted by law, Broadway Auto Care is not responsible for loss of or damage to a vehicle or belongings left in a vehicle except to the extent directly caused by Broadway Auto Care’s failure to exercise reasonable care. Please remove valuables before service. A storage fee of $15 per day applies beginning after the vehicle has remained at the shop for five days following completion of repairs.
Tekmetric is a separate platform
Online booking, messages, follow-ups, review requests, and payment links may be delivered through Tekmetric. Tekmetric provides technology; it does not diagnose or repair your vehicle and does not make Broadway Auto Care’s service commitments. Use of Tekmetric features is also subject to Tekmetric’s separate Privacy Policy and Terms of Service.
Website use
Website information is provided for general information and scheduling convenience. It is not a diagnosis, repair guarantee, or substitute for inspecting a specific vehicle. You may not misuse the website, interfere with its operation, attempt unauthorized access, or copy protected branding or content except as permitted by law.
Disclaimer and limitation
To the fullest extent permitted by law, the website is provided “as is” without a guarantee that it will always be available or error-free. Broadway Auto Care is not liable for indirect, incidental, special, or consequential loss arising solely from use of the website or an unavailable third-party platform. Nothing in these Terms excludes rights or responsibilities that cannot lawfully be excluded.
Changes and contact
We may update these Terms by posting a revised version. Tennessee law applies to the extent permitted by law. Questions may be directed to Broadway Auto Care at (865) 986-8323.
Broadway Auto Care: josh@broadwayautocarelc.com